Refund and Returns Policy

Overview

Our refund and returns policy lasts 07 days. If 07 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Items like hair, insects, or broken glass can contaminate food, posing a safety hazard.
The item arrived damaged, spoiled, or was incorrect.
Crushed containers, broken bottles, leaking packaging
Wrong product type, size, flavor, or quantity.
Inconsistent preparation, poor-quality ingredients, expired stock.
You notified us within 24 hours of delivery.
Any item that is returned more than 07 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Non-Refundable Situations

We are unable to offer refunds or replacements for:

Items reported beyond the 24-hour notification period.
Items not stored properly after delivery (e.g., refrigeration requirements ignored).
Minor variations in appearance, taste, or size due to the handmade or natural nature of the food.
Incorrect delivery address provided by the customer.
Refusal of delivery without prior communication.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at +94070 200 21 21.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, call us at {+94070 200 21 21 and send your item to: Dampahala, urubokka, Matara

Shipping returns

To return your product, you should mail your product to: Dampahala, Matara, Sri Lanka.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refund and Returns Policy